Software Glitches Cost Time, Money and Customer Happiness
Technology moves at a breakneck pace, evolving to suit our ever-changing imaginations and needs.
But, these advances sometimes come at a high cost when bugs get deployed in software releases.
A bug may not be a big deal if, for example, the Spotify app crashes, but the stakes are much higher for industries like Boeing, which run mission-critical software.
As we head into 2020, businesses can’t afford not to test their software.
Check out these recent real-world examples of software glitches in the news:
Jack Dorsey probably wasn’t very happy with the third quarter “train wreck” that dropped Twitter’s profits like a lead balloon.
The main cause?
Software glitches.
This monster tech company witnessed the bulk of its profits get decimated, with shares that dropped by more than 20%, hacking approximately $6 billion from the company’s value.
Disney+ launch
November 12th was a historic day for Disney, with the launch of their streaming service, Disney+.
However, this monumental day was overshadowed by plenty of software bugs that impacted registration, connection and crashed repeatedly.
Users were very angry and took to the internet to voice their displeasure. The news of the technical issues overshadowed the launch itself for many.
City of London Police
Approximately 20,000 calls a month go unreported because callers cannot get through on the phone line.
It’s estimated 40% of callers trying to report crimes to the hotline eventually hang up.
Due to software glitches, over 6500 cases of fraud and cybercrime have yet to be investigated.
The computer system has had software problems for over a year, leaving thousands of cases in limbo, instead of being investigated.
Liquor store
Over 13,000 Michigan retailers are facing a liquor shortage because of software bugs affecting one of the biggest distributors in the state.
Orders are backlogged, stock is delivered late, if at all, and customers aren’t getting what they want.
This Prohibition-like period is angering customers, costing businesses lost revenue and leaving a logistical mess for business owners.
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